FAQ:
Q. Are your Online Transactions Secure?
A. To ensure all online transactions are made secure we utilize a CCAVENUE Payment gateway.
The payment gateway uses EV SSL Certificates to protect all transaction details, ensuring that credit card and customer data is safe.
CCAVENUE is used by over 10,000 online merchants and is recognized as one of the leaders and most secure service providers for online payment processing.
Q. Do you have a minimum RS. order amount?
A. There is no minimum order for online purchases.
Our minimum order for wholesale customers is RS. 100000+GST.
Q. How are goods shipped?
A. Online Orders:
We use INDIA POST service to ship online purchases of homewares products to your home. If you are not home post will typically leave the carton in a secure location out of the weather. If there is no secure location then India post will leave a card to notify you of a local Post Office where your parcel can be collected. This e-parcel service typically takes 2-7 days depending on your location. (Remote locations may take longer)
Wholesale Customers
We use Toll Ipec to ship our homewares products Nationally to businesses. Toll Ipec provides a track and trace facility so we can track the location of goods once they leave our warehouse until they are received by the customer. Our items are shipped from Melbourne and typically take between 2 and 5 business days depending on your location.
Furniture
Due to the value of our furniture items and solid construction, they are not typically flat-packed (except some timber items that come with legs removed). To protect the furniture and ensure it arrives in it’s intended state we utilize experienced furniture freight companies to transport all furniture. To ensure costs are minimized the furniture is typically delivered by the driver who may require assistance with heavy items. Furniture deliveries are to the ground floor of your building. Shipping of furniture from Rajasthan may take 1-2.5 weeks depending on your location in India.
Q. How do I register for wholesale access to buy the product from you?
A. To apply for wholesale access please click here
Please note that access is not granted automatically and may take a day or so depending on our workload. Please call our office if you need pricing urgently.
Q. How long will it take for my order to be delivered?
A. Furniture Deliveries.
For furniture deliveries, we utilize specialist furniture carriers. Our furniture carriers will typically call you a day or to prior to delivering to arrange a suitable time for delivery. Please ensure there is someone available to sign for your items and receive the delivery. Furniture deliveries will be made to the ground floor of apartments and the front door of residences. Furniture deliveries may take approx 2-3 weeks depending on your location.
Q. Is furniture assembly required?
A. DOXEY furniture typically requires little to no assembly. To minimize shipping costs the majority of timber dining tables and outdoor tables may require legs to be attached. Please call our customer service team on 08078636673 if you require any advice on furniture assembly.
Q. What are Doxey’s Values?
A. At Doxey our Values include :
1. Design new and modern look furniture products that enable people to create amazing and stylish indoor and outdoor environments.
2. We utilize natural ecologically sustainable products where possible.
3. Providing well made and affordable products for people who value paying a little bit extra for great design, longevity, and luxury.
5. We value our reputation and will always work to ensure we do the best by our customers.
6. Whenever possible we will go the extra mile to ensure our customers can achieve their desired results including custom designs.
7. We aim to be a leader in helping people create the ultimate Indoor/Outdoor living environment.
Q. What is your refund/returns policy?
A. Returns for Damaged Goods
Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to care@thedoxey.com to assist us in reducing future occurrences. Credits or replacements can be arranged for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of the product. Once a return is approved we will arrange a pick-up where possible. In the event of minor damage to furniture (eg small dent or scratch), Doxey reserves the right to have the furniture repaired to the original condition where appropriate and viable.
Please note that the majority of Doxey’s products are made from natural materials which gives them a unique look and feel. Naturally occurring variances in the product such as wood knots, minor cracks in timber and color variations are part of the character of the product and are not deemed as product faults.
Change of Mind Returns
Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.
We are happy to accept the change of mind returns if we are informed within 7 days of delivery. Doxey may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping/return costs for exchanged items.
Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Doxey will deduct the initial shipping cost plus a return shipping cost from your refund. A 20% restocking fee will apply if goods are not returned in their original packaging. Refunds will be made once we receive the returned item and are happy with its condition.